What's happening? The Autoridad de Acueductos y Alcantarillados now has a new web platform for customers to manage their accounts.
They also launched a mobile app: "Mi Acueducto".
The goal is to provide all users with a more secure, accessible service and to guarantee access to information for people with functional diversity.
What does it include? The new web portal includes the following links:
Payment portals, news and press releases, commercial office information, irregularity reporting, compliance, an interactive map and reservoir levels, among others.
How do I use it? Customers must create a new account, because existing accounts will stop working.
The portal will allow users to edit the name on the account, change their mailing address, report outages, obtain water quality reports, submit payment claims and attach documents.
Security is being reinforced. Following the cyberattack on the AAA's systems in March 2023, the agency obtained the standard certification from the Payment Card Industry Security Standards Council (PCI SSC), developed by a committee made up of the most important debit and credit card companies.
The new AAA app joins a list of agencies that offer online services, such as the Administración de Asuntos Federales de Puerto Rico (PRFAA), the Centro de Servicios al Conductor (CESCO) and the Departamento de Hacienda.
This content was translated with the assistance of Artificial Intelligence (AI).
