The mobile app is called "Caguas a tu alcance" and allows residents of the municipality to file complaints, request services, and find out about events and workshops in the city.
Do you live in Caguas and want to request essential municipal services, report incidents, file complaints, or find out what events are coming up near you this month? If you have a smartphone, you can do all of that in a couple of taps through the municipality's app, "Caguas a tu alcance".
This is the municipality's new effort to connect with residents and make its services easier to access.
Here is how it works and what services you can request.
The Administración Municipal de Caguas launched the mobile app "Caguas a tu alcance" with the stated goal of "transforming the way residents interact with the municipal government," according to a written release.
Zoom in: It is a free digital tool that lets residents manage municipal services, submit reports and complaints, access municipal phone numbers, including emergency contacts, and receive information about events and announcements from the city.
"This app strengthens communication between the municipality and its residents, making it more dynamic, accessible and efficient. With just a few taps, residents of Caguas will be able to request services, report incidents, find out about local events and receive key information in real time, all from the palm of their hand."
William Miranda Torres, mayor of Caguas
How does "Caguas a tu alcance" work?
To use the mobile app, residents must download it for free on Google Play (for Android devices) or the App Store (for iOS devices). The app's main panel includes a direct link to the municipality's website, emergency phone numbers and upcoming events.
To access services or file complaints, users must create an account with their name, email address and phone number, which will allow them to use additional services and track the status of their requests, among other things.
An initiative to expand transparency
Caguas municipal administrator Víctor Coriano noted that this initiative aims to expand the municipality's "transparency and accessibility" toward residents.
"We want every resident of Caguas to feel confident that their voice matters and that the municipality is available to them at all times," Coriano said.
🏚️ Public nuisances: Reports of abandoned houses, abandoned vehicle pickup, and junk vehicle pickup.
🚧 Municipal streets and sidewalks: Pothole patching, traffic sign installation, landslide clearing, sidewalk repair, storm drain repair, and repair of accessibility ramps.
🐕 Animal control: Spraying, bee removal, or stray animal rescue.
🚰 Bodies of water and stormwater systems: Reports of contaminating discharges, storm drain and pipe cleaning, canal and stream cleaning, and gutter and curb cleaning.
🗑️ Solid waste: Trash pickup, appliance pickup, debris pickup, and vegetative material pickup.
🌳 Green areas: Weeding and tree trimming.
You must select the request type, the location, explain the details, and add photos or videos of the report. You can also ask that the request be kept private.
PlateaPR asked the municipality how it would continue to serve people, particularly older adults, who do not have access to the internet or a smartphone. As of this publication, there was no response.
What features will be added soon?
The municipal government of Caguas said it plans to expand the app's features in the coming weeks. These are some of the services that will be added:
Public transportation information: routes, schedules and stops
Tourism information: points of interest, cultural activities, food routes and other tourist attractions
This content was translated with the assistance of Artificial Intelligence (AI).
